The Challenge:

Seelbacher Gyros was facing two major challenges: a limitation in local professionals, as the local market lacked the necessary skilled workforce to develop a strong eCommerce platform, and a quality requirement for a user-friendly website that could enhance customer interaction and faciltate online food ordering.

Impact:

• Cost Reduction: This reduced development costs by about 60%, allowing the restaurant to reinvest those savings into other business areas.

• Faster Development Time: Project timelines were reduced by 30%, which enabled the rapid implementation of new features and updates, thus improving the customer experience.

• Website Stability: Increased uptime to 99.9% and increased page loading by 50%, thereby avoiding irritating customer downtimes.

• Customer Experience: The new eCommerce platform enabled the user to access the desired information or complete the online reservation more quickly, thus surprisingly increasing online reservations by 200% within one year.

• More Customer Engagement: A better site performance spells a satisfied and loyal customer base commanding more online orders. 

While offshoring often brings advantages, Seelbacher Gyros knew of possible communication disadvantages. Thus, they adopted the following:

• Project Management Tool: Special tools concerning project management were used for smooth workflow, ease, and communication.

• Documentation and Training: They provided solid documentation and video training that allowed knowledge transfer between the local and the offshore teams.

• Practices of Transparent Communication: Cross-functional teams were set up with leads and clear communication for effective project coordination and real-time updates using Google Meet and Odoo.

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Conclusion:

The offshoring strategy by DastN produced immediate benefits, setting the scene for further growth. With the renovated identity, rejuvenated customer experience, and organized internal processes, Damfino now uses digital marketing to expand further.

The Damfino success story has underlined how offshoring global professionals can ensure cost savings, faster project completions, and long-term business success.

Key Success Factors:

This offshoring engagement has not only made digital operations smooth but has also promoted cross-cultural understanding among the team members.

Employee Empowerment: Staff felt more operational, businesslike, and collaborative; they knew more about their extended team.

Brilliant Customer Experience: In-store services could be offered online faster, encouraging customers to use the services repeatedly, thus building loyalty.

Recognition: the owner of the chain praised the offshoring strategy developed by DastN. It was noted that professionalism through the offshoring team increases improved digital operations.